Product Features
Comprehensive CRM (Customer Relationship Management). Automate Workflows, Sales Pipelines, Marketing and Calendars. Receive Payments. Manage Reviews and more with EMPORA. It's automated for your business success!
EMPORA Features
Take a look at what you get with EMPORA
CRM
Customer Relationship Management
All of your leads and clients/customers stored in one convenient location that will allow you to engage with them as often as you like via email campaigns, SMS, phone calls and automations, with every interaction recorded for seamless communication.
Notes, tasks, invoices & payments, files, conversation history, form fields, tags.
Pipelines
Create Sales and Customer Journey Pipelines.
Automate and view your sales process to capitalise on every opportunity. Know the status of every new lead, track every phase of the sales journey from engagement, needs analysis, proposal stage to decision stage and completion.
Visual dashboards reflect the position of your leads, projected sales, won and lost sales, conversion percentages and campaign results.
Workflow Automations
Automate almost anything
Our Workflow Builder provides you with an easy-to-use visual representation of all your automated processes. Create a Workflow using our pre-built templates, or start from scratch and make your own.
Automate appointment reminders, Conversations, Sales, Abandoned cart recovery, Email drip sequence, Social media comments, Review requests & List reactivation.
Content AI
Create And Manage Multiple Bots For Your Business
Conversation AI is an advanced chatbot feature designed to improve customer interactions using AI-powered automation. It efficiently handles complex queries, provides accurate answers, and enhances user experience across multiple communication channels. Let AI create blogs & images, write emails & more.
AI for Social Planner, Chat, Blogs, Images, Emails, Websites
Website Chat Widget
Manage new leads and client enquiries
Convert your website visitors to leads. Automate responses using AI, engage straight away with Live Chat, or respond to questions and enquiries when you're ready via email or SMS.
Live Chat, Automated Responses or SMS/Email Replies.
Campaign Reporting
Campaign Dashboards in One Place
Not every team member needs access to your Google or Meta ad accounts. In EMPORA, they can view campaign dashboards in real-time, without requiring multiple login details.
Google Ads, Meta (Facebook & Instagram) Campaign reporting
Email & SMS Marketing
Easy to use visual builder
Create and send emails using the visual email builder to make advanced emails that can be used as templates and scheduled emails to send to your contacts. With detailed reporting. SMS campaigns are easy using an Australian mobile number in EMPORA.
Track opens, clicks, bounces and conversions.
Website & Landing Page Builder
Build Websites & Funnels to optimise lead generation
Custom websites can be created by anyone, even without in-depth coding or programming knowledge. EMPORA is user-friendly and allows you to create web pages & funnels using a drag-and-drop builder. Add forms & Chat widget to capture leads.
Easy to use visual editor, stylise fonts & colours to match your brand, hundreds of templates to choose from.
e-commerce Stores
Sell products & services in EMPORA
Easily integrate your Stripe, Paypal or Square account to receive payments. Create products, build your online store front and start selling! Direct integration is also available with Shopify & Woocommerce.
Track orders and abandoned checkouts, create coupons/discount vouchers & recurring orders.
Quotes, Invoicing & Payments
Request, receive and track payments
Create estimates that can automatically become invoices on approval. Collect payments & automatically send tax invoices. The whole process can be automated.
Streamline your payment processing, to ensure you efficiently collect money for your business.
Reputation Management
Request, respond & share reviews
Google reviews are essential for SEO & building trust in your brand. with EMPORA, you can request reviews in Google, Amazon, Airbnb, booking.com, Facebook, WebMD, Yelp & more. You can also automate sharing your 5 Star reviews across your social network.
Easily integrate your accounts & automate review requests & responses.
Social Media Scheduling
Create & schedules posts across all your socials
Customise posts for each platform to engage different audiences. Choose whether to create a Post, Story or Reel on Facebook & Instagram. Add Hashtags, tag collaborators, share your location and post a follow-up comment to get the conversation started. Take advantage of Content AI & hundreds of templates in our library to help you create engaging content.
Integrate all major social platforms (except X), schedule or mark for approval.
QR Code Generator
Create & track QR Codes in EMPORA
Choose whether you want your QR Code to link to a website, review platform, SMS or email, then choose your brand colours & shape for the QR Code and add a logo. Then, download the PNG, SVG or print-ready PDF file and add it to your promotional material. You can track QR scans within your EMPORA dashboard.
Website, review platform, SMS and email QR Codes
Conversations & History
Pick up the conversation right where you left off
Conversation History is key for maintaining seamless communication with leads and clients. It can also be used for training and coaching your team and it's helpful when several team members might be communicating with a client. You can read through the email trail, SMS or Chat widget conversation and continue communicating with the client or lead with information that's relevant and helpful.
Choose whether you'd like to reply to a message via SMS, email or the social platform where the conversation was initiated.
Calendars & Appointments
Outlook & Google Calendar Integration
Sync your calendar in EMPORA and make an appointment directly with a contact or share your calendar link and let them choose the date and time that best suits them. Create a group calendar so people can choose their preferred consultant or next available. Then create an automated workflow to send calendar reminders and reduce no-shows.
Integrate your Zoom account for online meetings & sync your calendar to avoid double bookings.
Brand Guide
Create brand consistency
Upload your logos and select your brand colours and typography to ensure consistency across funnels & websites, email campaigns and automations.
Your brand tells your story so make sure everyone's on the same page.
Conditional Logic Forms & Surveys
Conditional logic is a powerful feature that transforms how you interact with your forms.
It enables you to automate actions within your forms based on specific conditions being met. These actions could include displaying custom messages, redirecting users to specific URLs, or disqualifying leads based on their responses.
Conditional Logic is ideal for client intake forms, checking eligibility, simplifying for completion for users & tracking customer or staff satisfaction and performance.
Members Only
Exclusive content for your community
Create free or paid courses, complete with quizzes and certificates.
And create communities where you can share exclusive content and encourage discussion in a private form.
For an additional US$99 a month, you can also list your own branded app in Google Play & Apple Store so your community can continue the conversation wherever they are.
This versatile platform effectively blends learning, networking, and community building into a seamless user experience.
STILL NOT SURE?
Frequently Asked Questions
If you have questions beyond these commonly asked questions, please contact us or book a demo.
Question 1: How do I get started?
Choose the plan that's the best fit for your business needs. If you're not sure, we recommend booking a demo to find out.
Question 2: Can I change my subscription level?
Yes, your subscription level can be changed to better suit your business needs. If you're thinking of changing your subscription level, keep in mind that inclusions vary between each subscription level, so make sure you're changing to the best subscription to suit your business needs.
Question 3: Are EMPORA subscriptions in Australian Dollars?
Yes, EMPORA subscriptions are in Australian dollars.
Question 4: Can I claim GST on my EMPORA subscription?
Yes. 10% GST will be reflected on your EMPORA subscription tax invoice.
Question 5: Are there additional features?
Additional features offered by EMPORA can be added to your subscription and additional charges in USD may apply and will be charged to your nominated credit or debit card. Any additional charges are made clear before purchase.
Question 6: Do calls, SMS & Emails cost extra?
Like all telecommunication services, there is a low-cost charge on all calls, SMS & emails. We can talk you through this during a demo.
Question 7: Is my information safe?
Protecting your privacy is very important to us. For a complete overview, please read our Privacy Policy,
Question 8: How do I pay for EMPORA?
Payment is processed monthly, through your nominated credit card or debit card. Cash or American Express is not an approved payment method.
Question 9: Can you help me get started?
Of course. You'll be appointed a dedicated Australian-based onboarding specialist to guide you through setting up your business in EMPORA. If you need ongoing support, we can help with that too.
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